Privacy Policy

GfK Mystery Shopping takes your privacy seriously. This Privacy Policy explains the steps GfK Mystery Shopping takes to ensure information about you is kept secure and confidential. In addition to the undertakings which we give you here you should know that we are bound by all the major market research codes of conduct. These include the American CASRO code and the European ESOMAR code. In addition we are registered as a member of the US Safe Harbor. Please read this Privacy Policy carefully as once you submit your application form you will be deemed to have read and accepted this Privacy Policy. We have developed our web site as an online mystery shopping system which provides shoppers with all the information they require to complete a shop

The information we collect and updating your details

We will always let you have a copy of all personal information we have about you should you request it in accordance with relevant Data Protection and Privacy legislation. You are able to update and amend your personal information at any time by contacting us via e-mail at info@cybershoppersonline.com or if you have successfully completed the application process through your personalized homepage.

1. Purposes for which we use information about our users

We only collect information about you in order to assign shops based on our customers requirements or so that we can process, analyze and report on the results of mystery shopping surveys. Personal information provided to us by you will only be accessible to our staff. It will not be able to be used by any third party to identify you nor will your participation as a mystery shopper adversely affect you in any way.

More specifically we use your name, telephone number and e-mail address:

• to contact you when work is available or if we need to validate any of your responses;
• to give you feedback on the work you have undertaken for us.

We use your postal address, date of birth, gender and other responses given to ensure that you match the profile requirements set out by our customers. We may also use these details to analyze the responses from all shoppers and determine whether or not any trends amongst certain profiles emerge.

GfK Mystery Shopping will never use your data for direct marketing purposes.

From time to time, GfK will ask you to review and update the Data and Sensitive Data that GfK holds relating to you (although you are welcome to review and update Data and Sensitive Data more frequently if you wish).

2. Security

Keeping information about you secure is very important to us. GfK Mystery Shopping has appropriate security measures in place in our physical facilities to protect against loss, misuse or alteration of information.

3. Cookies

We do use "cookies", in order to provide a better service. A cookie is a small piece of information which a web site stores via your web browser on your PC and which can later be retrieved. Cookies cannot be read by a web site other than the one that set it. Most cookies last only through one session or visit to our web site. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your web browser to inform you when cookies are set or to prevent cookies from being set, however if you do this you will not be able to use Cybershop.

GfK owns the copyrights in the selection, co-ordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or re-posted to other sites.

4. Transferring your information abroad

In order to process information supplied by you to us it may be necessary to transfer your data worldwide within the GfK group, of which GfK Mystery Shopping is a part. By using this web site you consent to this transfer of your personal information worldwide.

Legal notice

Copyright © 2002 GfK Mystery Shopping. All rights reserved. All text, images, graphics, animation, videos, music, sounds and other materials on this site are subject to the copyrights and other intellectual property rights of GfK Mystery Shopping, its affiliated companies and its licensors.

GfK Mystery Shopping owns the copyrights in the selection, co-ordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or re-posted to other sites.

If you have any questions relating to this Privacy Policy or how we use the personal information we have about you, please contact us at info@cybershoppersonline.com